Claims Advice - What to do in the event of a claim.


Business or Commercial policy claims

Please contact us in the first instance to discuss and we will provide you with the relevant contact phone number or forward the appropriate claim form to you. Claims contact details can also be found in your policy wording.

Motor, Household,Travel,Breakdown claims

If you need to report a new claim or incident, you should contact either BD Elite Claims Management for Motor and Household claims, or your insurance company direct, as soon as possible using the contact details below.

If you are unsure of your insurance companies name and policy number please refer to your insurance certificate or schedule for clarification or contact us by telephone during office hours.

If you would prefer to call us first to discuss the circumstances, please feel free to ring us on 020 7267 3534 during office hours.

Motor Claims 

  • BD Elite Claims Management 24/7 helpline number 01204 567 527 or
  • https://www.bdelite.co.uk/report-new-claim/ to report online instantly. They will report to your insurers on your behalf and handle your claim for you. Alternatively, call your insurers direct on the number below.

 

  • ABC: 0800 6335430
  • Ageas Roadrunner (Private Car) 0345 122 3018. (Commercial Vehicles) 0345 122 3260
  • Ageas Optima (Private Car) 0345 126 2596
  • Allianz: 0345 6000 676
  • Aviva : 0800 678 999 
  • Aviva Distinct: 0800 051 1750
  • AXA:  Private Car - 0345 608 0230    
  • AXA : Commercial Vehicles - 0345 900 4185
  • Chubb: 0800 0180678
  • Covea:  0330 024 2255
  • Covea Sterling Executive Motor: - 0330 024 0653
  • ERS (Equity Red Star): 0330 123 5992 
  • Highway: 0800 028 9655
  • Hiscox: 01206 773 898
  • Home & Legacy : 0345 077 0810
  • KGM: 0333 5555 909
  • LV Car: 0800 681 6366
  • LV Van: 0800 681 6368
  • Markerstudy: 0344 705 8183
  • NIG: 0345 607 1626
  • Oak : 0333 4567004 / 01227 284 774
  • RSA (Royal & Sun Alliance): 0800 096 4567
  • Sabre: 0330 024 8000
  • Towergate: 03448922842
  • Zenith: 0344 326 7574
  • Zurich Solutions: 0800 026 1779
  • Zurich Private Car 0800 026 1779

Windscreen Claims

We recommend National Windscreens who are used by the majority of insurers, unless your own insurer is shown below

  • National Windscreens: 0800 083 5900, Quoting Reference: NW33/R08
  • Allianz 0345 6000 676
  • Markerstudy 0800 999 8000
  • Zenith 0345 293 5330

Motor Breakdown Claims

  • AXA Car Live Motor Breakdown 0330 0248992
  • Aviva Gold - 0800 678 999
  • Chubb - 0800 018 0678 
  • Covea- Sterling Executive Motor - 0330 303 1852 
  • Oak: 0330 123 0656
  • RAC: 0333 202 1867
  • BD Assistance RAC 0333 202 3072

Household Claims

  • ABC : 0800 633 5814
  • Ageas: 0345 122 3019
  • Allianz: 0344 893 9538
  • Aviva: 0800 012 345
  • Aviva Distinct: 0800 051 1750
  • AXA: 0330 0246842
  • Broker Direct (Options) 01204 600 347 or (Home Choice) 01204 600 346
  • Canopius: 0303 366 9000
  • Cherish : 01255 871 965
  • Chubb :0800 018 0678
  • Covea: 0330 024 22 55
  • Ecclesiastical:0345 603 8381
  • Heath Lambert: 01403 321 114
  • Hiscox: 01206 773 776
  • Home & Legacy: 0344 893 8360
  • Legal & General: 0345 270 0088
  • LV: 0800 681 6367
  • Midas : 0330 123 5748
  • Modus: 0344 8563 816
  • Oak :0333 456 7004 (Out of hours 0330 303 1830)
  • Palladium: 01527 559012
  • Pen: 0345 072 9957
  • Plum: 0345 313 1917
  • Prestige: 0800 032 7327
  • Rentguard: 020 8587 1071
  • Royal & Sun Alliance: 0330 1024010 or 0330 102 4006
  • Sterling : 0330 134 8186
  • Zurich Solutions: 0800 923 4200 (out of hours 0800 923 4202)
  • Zurich Advantage 01204 600 311 
  • Zurich Private Clients:0800 096 9999

Travel Claims

  • Ageas: 0345 122 3280 (24hr all claims)
  • Chubb; 0800 018 0678 (option 3) or +44 20 7031 3905 if calling from abroad
  • Oak: +44 (0) 1608 484 484
  • PJ Hayman: +44 (0) 20 8763 3434 (24hr Medical Emergency) or 0333 370 7070 (non-emergency)
  • Sun World: +44 (0)1473 351 757 (24hr Medical Emergency) or 0345 850 5193 (non-emergency)

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